سياسة الاستبدال والاسترجاع

Replacement and Refund What products are not eligible for replacement and refund?* Based on the instructions of the Ministry of Commerce and to protect public health for everyone. Consumers are not allowed to replace or refund products that affect human health and safety, such as skincare, cosmetics, accessories, and perfumes. Gift wrapping is available upon request. - If you receive an order that is not what you requested, or a product of poor quality, different from the picture or description, or damaged during transportation and shipping, we bear all compensation costs for the customer. - If the order was placed but an error occurred by the customer in choosing the color or size, the customer bears the shipping costs, and we will replace the order according to the customer’s preference. *Women's earrings cannot be replaced or refunded to protect consumer health.* We kindly ask you to submit the return request within 24 hours of receiving the order, as requests submitted after this period may not be accepted. Return and replacement policies may vary depending on the type of product or service purchased. For example, products purchased through offers or discounts cannot be returned unless they are defective or damaged. How can I replace or return a damaged product? We sincerely apologize for any product received damaged during transportation and shipping. Please contact us within 24 hours of receiving the order and send photos of the broken (damaged) product. Our team will follow up on the case immediately. Return or replacement process: - Upon receiving your order and verifying that the conditions are met, a request will be submitted to the shipping company to prepare the return shipment, and you will receive a shipping label to print and prepare the shipment. - The customer must deliver the shipment, along with all its accessories, to any branch of the shipping or delivery company. - If more than 24 hours have passed since receipt, the store reserves the right to take the necessary actions. The customer bears any shipping costs if the replacement or refund is due to reasons other than a defect or manufacturing fault, or if the customer wants to change the size or color. The customer must return the product in its original packaging or any other packaging that preserves the product properly. The customer bears the damage if the product is not returned properly packaged. The duration for replacement or refund is 7 days. Refund period: Upon the arrival of the order and its receipt at the store, it will be inspected by the technical department. If the products meet the return conditions, the paid amount will be refunded to the same card used previously. The customer will be provided with the return process upon request, and the customer can contact the relevant entity (such as the customer’s bank, Tabi, Tamara) if there is a delay in the amount being credited to the account used for the purchase. *The customer bears the shipping costs for replacement or refund unless the store is at fault.*